Zyliss Store USA Customer Service Help
Pre-Order Questions
- COVID-19 Update on Store Procedures Click here to view information about how COVID-19 has impacted our store procedures.
- Order Processing Processing timeframes, placing an order, and order processing notifications
- Payment Methods Acceptable forms of payment with Zyliss Store USA
- Phone Orders How to place an order over the phone with Zyliss Store USA
- Sales Tax and Tax Exempt Sales tax, tax exempt, international taxes and when they are applicable
- Terms Account Setting up a terms account with Zyliss Store USA for wholesale or bulk purchases
- Clearance / Discounts Details regarding items put on clearance and current coupons or promotions
- Wholesale or Bulk Purchases How to apply for a wholesale or bulk purchase with Zyliss Store USA
- Freight Forwarders or Border Pick-Up Locations We currently do not ship to any Border Pick-Up or Freight Forwarder locations
Shipping
- General Shipping Information General shipping policies and procedures for all shipments
- Economy Shipping Economy shipping policies, procedures, and timeframes
- USPS Shipping U.S. Postal Service policies, procedures, and timeframes
- FedEx Shipping Federal Express shipping policies, procedures, and timeframes
- Drop Shipments Explanation of what drop shipments are as well as Zyliss Store USA drop ship policies
- Shipping Issues Shipping policies including damaged items, missing items, and undeliverable or refused packages
Order Status
- E-Mail Notifications Notifications you may receive from Zyliss Store USA via e-mail
- Changing or Canceling your order How to change or cancel an order you have placed with Zyliss Store USA
- Order Status and Tracking How to find out the status of your order and obtain the tracking associated with it
- Request an Invoice How to obtain an invoice from any previous purchases made with Zyliss Store USA
- Items Out of stock or on Backorder Why items are out of stock or on backorder and what it means
Returns
- Return Policy and Instructions Zyliss Store USA return policies and procedures
- Damaged Items Zyliss Store USA policies on damaged items
- Defective Items Zyliss Store USA policies on defective items
Security and Privacy
- Sales Policies Complete list of store policies and procedures
- Security Checkout Security and Fraud Prevention
Contact Us
- Holiday Shipping & Hours Please be aware of our Holiday operating times and shipping windows
- Warranty Claim Click here if you have have a defective product that you think is covered by warranty.
- Contact Us / Product Support Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Office Hours:
Monday through Friday
9:00am - 5:00pm CST
Monday through Friday
9:00am - 5:00pm CST
